Customer Service and Support Remain King
Welcome to the Quarterly Update, and more of the latest insights from the companies Wesley Clover is involved with.
Among a number of topics, this issue shines a light on innovations being brought to bear on a vital element for any company — how, when and where that company engages with and supports current and prospective customers. While this has always been paramount, the nature of information access, competition and consumer behaviour today have made it even more so. Several of the companies I am involved with provide leading SaaS technologies for this aspect of business, and we have taken the opportunity to position those companies in a broader industry context.
Along the way, you will also read about some other unique innovations from within the portfolio. For example, “crowdsourcing” performance and service data from customer devices. A means to gather “social media intelligence” from consumers. Technology to improve patient engagement and help improve healthcare outcomes as a result. A powerful and now-established application and data architecture for most businesses. We also share some insights into the inner workings of the Hollywood movie industry, and acknowledge the 150th anniversary of the founding of Canada.
A variety of information for you in this issue. As usual, the technology companies are driving hard, opening up new partnerships and global markets, winning and retaining new customers, and continuing to advance their own software and service offerings. The resort and philanthropic operations are also continuing to deliver industry-leading hospitality and service, and as you will see, winning strong accolades as a result.
As always, I trust you will enjoy the read, and I thank you for your continued interest in Wesley Clover International.
Terry Matthews, Chairman