What’s New in Loop Experience Platform

October 31, 2025

Benbria — Real-Time experience management for digital, traditional, social and physical touchpoints • benbria.com

At Benbria, we’re always looking for ways to help our customers capture feedback faster, gain smarter insights, and take action with confidence. Our latest platform updates – Loop Experience Platform Releases 4.44 and 4.46 – bring a host of new features designed to do just that. Here’s a closer look at what’s new.

Smarter Analytics and Topic Insights

Release 4.44 introduced enhancements to Topic Analysis (BETA), making it easier than ever to understand the story behind your data. With the addition of a Sentiment Score for each topic, you can now see at a glance whether feedback trends positive, neutral, or negative. This numerical approach makes prioritization simple, letting your team focus on areas that matter most.

Additionally, the Drilldown Panel provides access to individual comments that form each topic. Each comment is accompanied by sentiment and relevance scores, giving you a clear picture of both the context and intensity of your feedback. These tools help your team quickly turn data into actionable insights.

Cleaner Interfaces and Invitation Insights

Release 4.46 focused on making the platform easier to use and giving you more visibility into survey invitations. The Project Management Layout has been refreshed, offering a more compact and intuitive interface, especially helpful when managing multiple projects.

For survey invitations, new high-level metrics show sends, opens, and completions right in the table, so you can quickly measure the effectiveness of your communications.

A Date Filter has also been added, allowing you to explore performance trends over specific periods. These updates make monitoring and optimizing your feedback campaigns faster and simpler.

Why These Updates Matter

Combined, these updates give you:

  • Faster, more actionable insights through sentiment scoring and drilldowns
  • Clearer understanding of survey performance with improved metrics
  • A more intuitive, streamlined interface to reduce clutter and boost efficiency

We’re excited for you to experience these enhancements firsthand.

As always, your feedback helps shape the future of Loop — so keep it coming!