Martello Advances Operational Resilience with Mitel Performance Analytics 3.6
Martello — Digital experience and performance management for Microsoft, Mitel and Zoom • martellotech.com
Martello, the provider of experience monitoring and management solutions for enterprise collaboration systems recently released Mitel Performance Analytics (MPA) 3.6. This significant update to the fault and performance management system designed by Martello for Mitel systems strengthens how Mitel partners and customers operate, secure, and optimize Mitel unified communications environments. For partners, enterprises and public-sector organizations that depend on voice and collaboration systems to deliver critical services, MPA 3.6 aims to enable confidence, resilience, and control at scale.
At its core, MPA 3.6 reflects a continued shift toward proactive operations. The expansion of centralized software update management across additional Mitel platforms allows IT teams and partners to plan, schedule, and validate updates from a single interface. This reduces operational risk, minimizes disruption to end users, and helps organizations stay current with security patches and performance improvements — without the burden of manual, system-by-system maintenance.
The release also deepens intelligence and automation within the Mitel ecosystem. By integrating alarm data with Mitel’s AI assistant, organizations gain faster access to actionable insights, documentation, and guidance. This accelerates issue resolution, reduces unnecessary support escalations, and lowers operational costs — particularly valuable in lean IT environments where time and expertise are at a premium.
Security remains a foundational priority in MPA 3.6. Ongoing platform modernization, including updates to core components such as the Java runtime environment and remediation of newly identified vulnerabilities, ensures customers benefit from a hardened monitoring platform without disruptive upgrades. These enhancements are designed to be seamless, reinforcing security posture while maintaining operational continuity.
Finally, MPA 3.6 delivers more meaningful visibility into service quality. Enhanced voice quality reporting now correlates individual call segments into a complete end-to-end view, providing clearer insight into user experience across complex and hybrid networks. Combined with expanded, customizable monitoring of critical infrastructure — such as gateways, routers, and power components — partners and enterprises can identify and address issues before they affect service delivery.
With MPA 3.6, Martello continues to help Mitel partners and customers move from reactive troubleshooting to informed, proactive management — supporting reliable communications, stronger security, and better outcomes for the people who depend on them every day.
Looking ahead, Martello will showcase these new capabilities in May 2026 in Sweden at Mitel’s Framtidens Kommunikation (the Future of Communications) customer event.
For more information on MPA, visit the Mitel Performance Analytics page or the Mitel Content Hub.
