Pisano: Setting a New Rhythm for Experience
PISANO — Experience management platform enabling enterprises to leverage omnichannel, real-time feedback • pisano.com
Management in 2026
The Experience Management (XM) industry hit a turning point in 2025. We saw massive consolidations. A major player was bought by an even bigger one. Then a giant stepped in to take the whole thing. For many businesses, these mergers brought more questions than answers.
Stability in a Shifting Market
When big platforms merge, customers often get lost in the shuffle. Integration issues and shifting priorities create a lot of noise. It leaves many companies wondering if their current tool will stay the same. While some advisors tell businesses to sit tight, we believe enterprises need a partner that stays focused on the work.
Pisano spent the last year proving that you do not have to be a giant to lead. Instead, we doubled down on operational excellence. Brands were already moving to Pisano before these market shifts. In 2025, Pisano refined its migration process even further. We made the transition faster and easier than most enterprise teams expected and proved that moving away from outdated software does not mean losing data.
This reliability is backed by a support model that has always been a core strength. While wait times for merged platforms grew longer this year, Pisano’s signature speed became a massive advantage. We have brought a fresh rhythm to a space that had grown slow.
A Year of Breakthrough Innovation
2025 was a major year for product growth at Pisano. We launched a new reporting system that sets a high bar for the industry. The dashboards are visual and interactive. Users can personalize their charts with a few clicks to see exactly what they need. We also modernized our text analytics module. It uses different AI models for different business needs. Our team even built a specialized dashboard for it. This means any team member can find deep insights without needing technical skills.
To help teams act on these insights, Pisano added a new task management module. This tool allows different departments to coordinate their work in total sync. It finally completes the “close the loop” puzzle. It turns customer feedback into a shared and organized to-do list.
Behind the scenes, the team worked relentlessly on the next generation of AI. Our AI assistant, Leo, is being prepared to transition into a full-stack Agentic-AI assistant. The team spent 2025 building the foundation for Leo to handle complex workflows and autonomous tasks. This work ensures that Pisano stays ahead of the curve as AI moves from a basic helper to an active participant in business operations.
A Recognized Leader in the Global Market
The industry’s most respected voices took notice of this momentum. In 2025, Pisano was recognized in several major reports, including the Gartner Magic Quadrant, the IDC MarketScape, and the QKS Spark Matrix.
Analysts praised Pisano for delivering enterprise-grade tools with the agility of a modern company. Pisano was also recognized as a Customers’ Choice in the Gartner Peer Insights
“Voice of the Customer” report again. This back-to-back recognition is based directly on feedback from the people using the tool every day. It proves that Pisano maintains a high standard of success as we grow.
The Path to Predictive XM
As we head into 2026, the goal is shifting. For too long, XM has been about looking backward to see what went wrong. Pisano is moving the industry toward a predictive model.
The goal now is to use data signals to see problems before they happen. By watching behavior instead of just counting survey scores, companies can act faster. Pisano is architecting its platform to turn these signals into immediate action. The vision is to help teams move from simply reading data to making better decisions in real time.
We’ve watched Pisano earn the trust of companies looking for a stable and fast-moving partner. As 2026 begins, the Pisano team is leading the way.
To learn more about Pisano, visit pisano.com.
