August 21, 2023
BENBRIA — Customer experience and engagement solutions benbria.com
Benbria has expanded its offering to the healthcare industry by successfully completing validation for the Marketplace Partner Program integration with PointClickCare Technologies. This integration marks a significant milestone for the company and paves the way for enhanced patient experiences within the healthcare industry.
PointClickCare Technologies is a widely recognized leader in cloud-based software solutions for the senior care market. They were rated the number one long-term care software provider by KLAS research for the 4th consecutive year in 2023. Their platform enables long-term and postacute care providers to streamline their operations, improve patient outcomes, and enhance overall resident satisfaction. By completing the validation of its integration with PointClickCare, Benbria has positioned itself as a valuable partner in driving patient experience excellence in the senior care sector.
The integration between Benbria and PointClickCare allows for seamless data exchange, ensuring that patient feedback and communication are effectively captured and incorporated into the PointClickCare platform. This synergy enables care providers to gain comprehensive insights into patient experiences, facilitating proactive intervention and personalized care delivery.
With the integration, care providers can collect real-time feedback from patients, their families, and staff members through various communication channels such as mobile apps, SMS, email, web and kiosks. This valuable feedback can be analyzed and acted upon promptly, enabling care providers to address concerns, resolve issues, and improve the overall patient experience.
The integration ensures that critical information is seamlessly shared between the systems, minimizing duplication of effort and enhancing data accuracy. This streamlined approach not only saves time and resources but also promotes a more efficient and compliant workflow.
The partnership between Benbria and PointClickCare also supports care providers in their efforts to comply with regulatory requirements and accreditation standards. The integration ensures that critical information is seamlessly shared between the systems, minimizing duplication of effort and enhancing data accuracy. This streamlined approach not only saves time and resources but also promotes a more efficient and compliant workflow.
Moreover, the validation of the Marketplace Partner Program integration reinforces commitment by Benbria to innovation and collaboration within the healthcare industry. By partnering with PointClickCare, the company expands its reach and provides care providers with a comprehensive suite of solutions that cater to their unique needs, driving positive patient experiences and better outcomes. Over 27,000 long‐term post acutecare providers and 2,700 hospitals use PointClickCare today, enabling care collaboration and value‐based care delivery for millions of lives across North America. To learn more, read the press release.