Pisano: Growth, Recognition, and the Future of Purposeful Innovation

PISANO — Experience management platform enabling enterprises to leverage omnichannel, real-time feedback • pisano.com

The first months of 2026 have made one thing clear: the momentum we saw last year wasn’t a temporary spike. It was the start of a new chapter for Pisano.

While many in the Experience Management (XM) space are still finding their footing after recent industry mergers, we are watching Pisano climb even higher.

Organic Growth in APAC

One of the most impressive stories this quarter has been Pisano’s expansion across the

APAC region. From what we can see, this growth has not been driven by loud marketing campaigns, but by pure performance.

The platform’s flexibility has allowed it to fit seamlessly into regulated industries and business models in the APAC region. This success created a visible domino effect: satisfied customers became promoters, leading to new partnerships through word-of-mouth.

It’s a reminder that a product that consistently delivers is its own best growth engine.

Strengthening a Global Position

The industry’s leading evaluators are confirming the progress we’ve observed. In the 2026 Gartner® Magic Quadrant™ for Voice of the Customer, Pisano has moved up a category within the report with their Ability to Execute.

This is a significant milestone, as very few platforms worldwide meet the strict criteria required to even be included in this research. For a company that already stands as a leader, this advancement reinforces their position at the top of the market and highlights their capacity to deliver results for the world’s largest enterprises.

Innovation Guided by Collaboration

From our perspective, Pisano’s strategy is clear: they are leading through purposeful innovation. One of the biggest differentiators we’ve noticed is the depth of their collaboration with their customers. While legacy vendors often take weeks to respond to a request, the Pisano team seems to work side-by-side with their users.

This responsiveness looks like a major strategic advantage. They don’t seem to be innovating for the sake of it; they are building with a roadmap shaped by the real-world needs of their partners.

Evolving the Platform

While Pisano is advancing across its entire ecosystem, this direct feedback loop is driving several key areas of growth:

• Refining the Loop: We see Pisano developing even more intuitive ways to manage feedback. They are building features that make it easier to navigate both inner-loop and outer-loop workflows, ensuring every piece of data leads to a meaningful business action.
• Journey Analytics and Mapping: The platform is strengthening how brands visualize the customer journey. These enhancements provide a more interactive, real-time view of how customers move through various touchpoints.
• Agentic Capabilities for Leo: We are keeping a close eye on the team’s work behind the scenes. The groundwork laid throughout 2025 suggests that Leo will soon transition into an agentic AI assistant, capable of handling complex tasks with a level of autonomy that changes how teams interact with the platform.

At Wesley Clover, we value teams that prioritize action over hype, and Pisano is doing exactly that. We’ll be watching closely as they move through the rest of 2026.

To learn more about Pisano, visit pisano.com.