Quarterly Update

But of course, in the world we live in today, things are rarely simple. On one hand, barriers to competition are down all over the world. Cycles for product and solution development are shorter than ever. Costs to establish a company and begin marketing are lower than ever, particularly when so many are focused on SaaS solutions. And on the other hand, customers have easy access to so many more tools and so much more information with which to research companies and products, make comparisons, determine prices, read reviews and assume ever more power in the sales process.

As a result, competitive landscapes as well as customer expectations and behaviour can change more rapidly than ever. Every company needs to be aware of this, and develop sound strategies to serve and protect the customers and markets they have, and grow market shares from there. So how best to do that?

We have a number of articles to shed light on the subject and point to some answers. We also have updates from a number of the companies I am involved in that show the types of innovation being brought to bear on this critical aspect of so many industries. Technologies to engage with prospects, help convert them to customers and help ensure they remain so.

There are also updates from other areas of our portfolio, including a rapidly growing hardware company, a growing firm which just completed a first acquisition, and the commercial real estate and hospitality businesses which continue to evolve, expand and compete. And don’t fool yourself, these last two industries are subject to the same customer engagement demands as all others. I am pleased to say that they and all the companies featured are fending very well for themselves, as you will read.

As always, I do hope you enjoy the read as much as I enjoy sharing it with you. Thank you for your continued interest in Wesley Clover and the businesses I am involved in.

Kind Regards,
Terry Matthews, Chairman