Transforming Healthcare and Senior Living
July 24, 2025
Benbria — Customer Experience and Engagement Solutions • benbria.com
Empowering Patient and Resident Experiences at the PointClickCare Summit
Earlier this quarter, the Benbria team had the privilege of attending the PointClickCare Summit, where we connected with some of the brightest minds in Healthcare and Senior Living. It was an incredible opportunity to engage with professionals who are committed to enhancing care outcomes and operational excellence across the continuum of care.
At our booth, we showcased the power of the Loop Experience Platform—spotlighting how organizations can automate feedback collection triggered by critical ADT events (admittance, discharge, and transfer). These are pivotal touchpoints in a patient or resident’s journey, and capturing real-time feedback at these moments helps organizations identify opportunities to act quickly, resolve concerns, and improve satisfaction.
We shared our belief that exceptional experiences in Healthcare and Senior Living go beyond service—they’re built on trust, compassion, and timely communication. With the Loop Experience Platform, care teams can implement an omni-channel feedback strategy, gathering insights from patients, residents, and family members across SMS, email, web, and QR codes. This real-time data allows for proactive issue resolution, drives higher satisfaction scores, and ultimately strengthens relationships during life’s most vulnerable moments.
How Benbria Supports Healthcare and Senior Living Providers
Today’s Healthcare and Senior Living providers face rising expectations, staffing challenges, and increasing demands for transparency. The Loop Experience Platform by Benbria empowers organizations to stay ahead by delivering a real-time, connected view of the patient and resident experience.
From hospitals and long-term care homes to retirement residences and assisted living facilities, the Loop Experience Platform enables care teams to collect actionable feedback in the moments that matter most. Whether it’s during meal service, medication delivery, or daily check-ins, the Loop Experience Platform helps staff close the loop on issues—fast.
Delivering high-quality care means listening continuously and acting quickly. The Loop Experience Platform aligns with this approach by providing intuitive dashboards, customizable workflows, and robust reporting tools that support staff responsiveness and operational decision-making.
With Benbria, your organization can foster better communication, uncover key experience trends, and build lasting trust with patients, residents, and their families.