Building ecosystems for next-generation communications

Martello Technologies is globally recognized as the Microsoft 365 and Microsoft Teams premium Monitoring Solution to detect, alert, prioritize, resolve, and prevent Microsoft Teams performance issues and any Microsoft 365 outage. Martello provides a similar solution for Mitel via the Mitel Performance Analytics (MPA) tool.

• Value Proposition
  The Martello value proposition centers on delivering consistent and disruption-free digital user experiences. The solutions aim to resolve performance problems and optimize the user experience for cloud collaboration and productivity tools, with a focus on Microsoft 365 and Teams.
• Target Market
  Martello sells to medium to large enterprise and government organizations that rely heavily on Microsoft Teams and other cloud services for their operations.  Martello offers added value to clients with mixed MS and Mitel estates.
• Technology Integrations
  1. Mitel (various platforms) 
  2. Microsoft 365, MS Teams, MS Teams Voice
  3. ITSM tools such as ServiceNow
• Reference Customers
  

  

  

  
• Buyer Persona and Sales Cycle
  CIO, CTO, VP Employee Experience, Microsoft Teams Administrator, Head of IT/Support. Martello Vantage DX is easy to demonstrate, 30-day POC, sales cycle depends on size of client and can range from 30-90 days.
• Availability
  Both Mitel Performance Analytics and Vantage DX for Microsoft Teams and Teams Voice are available worldwide from Mitel.

Talkative provides communication software aimed at enhancing online customer interactions. The platform allows companies to embed generative AI chatbots, live chat, voice, video, and co-browsing into their websites and apps, to improve end customer relationships, experience, online sales, service, and business performance.

• Value Proposition
  Talkative helps contact centres automate over 50% of interactions through AI, while boosting sales/service with video chat, AI agent assist, and social messaging. Integration into MiCC gives Mitel customers advanced AI & customer engagement features, making accounts stickier for Mitel and channel partners.
• Target Market
  Talkative solutions are adopted by organizations seeking to enhance their digital customer engagement and service capabilities.
• Technology Integrations
  1. Voice/CCaaS: Standalone, Mitel MiCC-B & MiCC-E, Genesys, MS Teams
  2. CRM: Salesforce, Dynamics, Zapier
  3. Social: WhatsApp, SMS, Facebook Messenger
• Reference Customers
  

  

  

  

  
• Buyer Persona and Sales Cycle
  CIO, Head of Contact Centre, Head of Customer Experience. Talkative is easy to demo online, easy to POC and a typical implementation takes corporate clients less than a week to deploy.
• Availability
  Global, focus on NA and EMEA.

Pisano is an all-in-one experience management platform that enables businesses to listen to the voice of customers and employees, engage with them in real-time, and make more revenue by improving customer and employee experience. The mission of the company is to spread a feedback-centric business culture around the world.

• Value Proposition
  The Pisano value proposition is to deliver exceptional experiences everywhere, unifying and enhancing omnichannel feedback collection, detailed reporting, deep analysis of metrics, amplification of insights, and effortless enhancement of touchpoints. The Pisano technology is used to transform feedback into actionable insights that drive business growth for clients.
• Target Market
  Pisano operates in more than 20 countries across Europe, the Middle East, North Africa, and Asia-Pacific. The focus is on businesses looking to improve their customer and employee experience management, with a particular emphasis on feedback-driven decision-making.
• Technology Integrations
  1. Contact Centre: Mitel, Genesys, Avaya, Five9, RingCentral, Zoom.
  2. CRM: Salesforce, Hubspot, many others.
• Reference Customers
  

  

  

  

  
• Buyer Persona and Sales Cycle
  CIO, CTO, VP Client Experience, VP Human Resources (VoE).
• Availability
  UK, EMEA, North America, other countries available on request.

Edge Signal provides an enterprise-level edge infrastructure and application management platform, along with an edge AI enablement solution. The vision AI capabilities and no-to-low code features allow for seamless connections to most on-premises systems, including cameras. The capabilities help to automate operations and provide valuable corporate insights.

• Value Proposition
  Mitel is an expert in managing on-premises business operations, and by harnessing the worldwide dealer network. The company can evolve into a global AI enabled edge solution provider through a partnership with Edge Signal.
• Target Market
  Enterprises with digitization projects beyond their centralized systems.
• Technology Integrations
  Edge Signal can empower Mitel with seamless integration, AI-driven insights, and bidirectional communication for efficient operations.

  1. Integration with on-premises systems, offering end-to-end solutions, including AI-based analysis. For instance, Edge Signal can analyze enterprise video streams using Vision AI and prompt Mitel to take action: 
     • Message manager to add additional staff if there are long line ups and waiting times at the front desk of a hotel. 
     • Notify security when suspicious incidents are observed, or a person of concern is identified.
     • Perform health and safety checks, such as detecting man-down incidents or monitoring safety gear usage. 
     • Alert security if unusual activity is detected after hours. 
  2. Trigger on-premise systems: The Edge Signal enhanced integration capabilities allow activation/connection to IoT sensors or other on-premises systems, integrating to a wide range of applications.
• Reference Customers
  

  

  

  

  
• Buyer Persona and Sales Cycle
  CIO, CTO. Edge Signal technology is easy to demonstrate online. Monthly subscription based.
• Availability
  Global