Accelerating Impact: How Mitel and L-SPARK Are Driving Next-Gen UC Solutions

September 8, 2025

Meet the Mitel Unified Communications Accelerator cohort

At Wesley Clover International, we have long championed corporate venturing as a powerful engine for meaningful innovation, blending the agility of startups with the strategic depth of mature organizations. In our recent blog post, Driving Corporate Innovation, we explored how L-SPARK’s corporate accelerator model unlocks this synergy. Today, we build on that momentum by turning the spotlight on the newly launched Mitel Unified Communications (UC) Accelerator, powered by L-SPARK Select.

We spoke with Leo Lax, Executive Managing Director of L-SPARK, to dive deeper into what makes this program unique and why this is the perfect moment to launch it.

Leo, thank you for taking the time to speak with us. To start, why now? Corporate venturing has always been about timing and alignment. What makes this moment particularly ripe for launching this accelerator?

The convergence of AI, IoT, and digital transformation across industries has fundamentally reshaped expectations around communication. Mitel, a global communications leader, has the platform, and we had the vision, to connect startup innovative agility with enterprise scale. Together, we aim to go beyond abstract innovation and deliver customer-centric solutions that genuinely tackle today’s most urgent challenges.

The team at Zendelity summarized the ‘why now’ nicely in a recent interview: “Frontline execution is where safety and compliance succeed or fail, yet many organizations still rely on paper checklists or static apps. With higher expectations, tighter staffing, and rising costs, now is the time to digitize.”

In your view, what sets this accelerator apart?

The Mitel UC Accelerator is unique for many reasons, including the fact that startups gain access to Mitel’s low-code/no-code Workflow Studio and Mitel CX, allowing them to embed their solutions directly into a global communications ecosystem, not to mention Mitel’s global reach. This isn’t just about tech access. The Mitel UC Accelerator is built on L-SPARK’s hands-on formula: mentorship, investor networks, and enterprise market guidance with a focus on accelerating tangible outcomes.

Tell us about the eight companies that got selected for the cohort.

Of course. The selected companies have demonstrated strong potential to leverage Mitel’s ecosystem effectively. Here’s a short summary of their offerings:

  • IDgo provides a secure and efficient mobile-based user authentication service that safeguards against impersonation and account takeovers, enhancing customer experiences and operational efficiency across multiple engagement channels.
  • Intelocate is an operations consolidation, execution, and issue resolution platform designed specifically for multi-location businesses. By unifying task management, issue tracking, and team communication into a single intuitive solution, Intelocate empowers organizations to streamline day-to-day operations, improve visibility across all locations, and accelerate problem resolution.
  • Micrometrics is transforming guest communications for the hospitality industry by automating and orchestrating guest calls with AI. Addressing a major pain point—where up to 38% of guest calls in full-service hotels go unanswered—they offer a platform that routes calls to the optimal mix of AI agents and staff, unifies all guest interactions in real time, and automates ticketing and follow-up.
  • MosaicVoice uses AI to deliver real-time, context-aware compliance support for heavily regulated contact centers, such as in healthcare and hospitality. The solution delivers real-time agent guidance, post-call QA automation, and actionable insights to boost compliance, efficiency, and customer satisfaction.
  • SuitePad provides hotels worldwide with in-room tablets that modernize the guest experience by making it seamless to order amenities and communicate with hotel services, driving new revenue opportunities and enhancing guest satisfaction.
  • TeamMate maximizes the value of Microsoft Teams for hybrid telephony by integrating Teams with Mitel systems for better customer experiences. Their solution solves the challenge of fragmented communications when PBX and Teams users interact, enabling seamless workflows for organizations that depend on both platforms.
  • TypeWise offers an AI-powered customer service platform for enterprises. Their next-gen AI agents go beyond traditional chatbots by proactively understanding customer needs, planning and executing actions, and providing flexible, intelligent service that boosts efficiency and customer satisfaction for organizations of any size.
  • Zendelity’s Command Center is a mobile-first platform that connects frontline operations with real-time IoT data, ensuring critical tasks are completed and audited to reduce risk and improve operational efficiency.

We’re looking forward to supporting their journey through mentorship and resources to drive their growth and market readiness.

What role does Mitel play?

As Mitel CTO Luiz Domingos puts it, the program is crafted to “spark innovation that solves tangible problems for customers” by shaping next-generation solutions integrated into existing ecosystems. Mitel offers more than tools, it provides legitimacy, access, and real-world relevance.

With Mitel’s communications technology as the backbone, startups can build, test, and scale within a live, operational environment. The cohort companies also benefit from strategic channel access. The partnership opens doors to Mitel’s global markets and partner ecosystems, accelerating go-to-market strategies.

Leo, looking ahead, what is your vision of success for this cohort?

We’re not aiming for abstract milestones, but real-world impact, meaning functional proof-of-concept-ready solutions, enterprise pilots, and customer-ready integrations. The accelerator model primes companies to launch sustainable, commercially viable solutions that can scale globally leveraging Mitel’s market footprint. We’ll measure success in terms of real deployments, customer feedback, and growth metrics.

Any final thoughts, Leo?

I’ll leave you with a quote from the TypeWise team: “We envision a future where customer service is no longer a reactive function that only engages when something goes wrong but instead acts as a proactive customer concierge. AI agents can become 360° representatives of the brand, not just solve issues but anticipate needs, building trust, and deepening relationships at scale. Enterprises will be able to deliver personalized, always-available service that feels human, without being constrained by staffing limits.”

Stay tuned as these startups take the global stage, shaping the future of communications through bold innovation.

To learn more about L-SPARK Select, visit l-spark.com/corporations.

 

Wesley Clover invests in a range of technology companies, and they bring impressive innovation to markets and clients around the globe. I/O is our way of sharing some of the best insights. I trust you will enjoy them.

Terry Matthews, Chairman