April 8, 2022
It is estimated that more than 1,000,000 hours of valuable time has been returned to staff who should be focused on patient care instead of outreach.
The impact of COVID-19 on the senior care industry around the world cannot be understated. In many cases, lasting effects are being felt by staff, residents and related families. Against that unfortunate backdrop, at least one positive change continues to take place – an unprecedented adoption of technologies designed to benefit the industry.
According to some reports, up to 87% of senior care facilities saw an increase in their technology budgets in 2021. Much of the automation being sought was focused directly on residents, naturally. But in many cases, the pandemic also exposed significant shortcomings related to the workforce supporting these seniors — workload expectations, skills shortages, compensation issues and others. Technology investments to help these critical service providers work smarter, more effectively, more efficiently have also become paramount. And equally important, new tools were needed to keep family members better informed and updated about the care of their loved ones — particularly in an environment of unpredictable health threats and changing rules and requirements.
Out of all this uncertainty and refocusing on the most important tasks and automation, portfolio company Cliniconex and their Automated Care Messaging (ACM) platform have proven to be of significant value. The simple, programmable ACM sends proactive, targeted messages to residents, family members or staff, when, where and how they need to receive them (i.e., using voice, text (SMS) or email communication). It follows workflow rules set by the facility, and automatically keeps these vital stakeholders updated with the information most important to them. It helps coordinate patient care, maintain high levels of family outreach, and inform and synchronize staff. On the back end, the system is compatible with major Electronic Health Record (EHR) systems and logs all resident and family communications to the resident charts.
The ACM platform removes the tasks of stakeholder communications from the workloads of other vital facility staff, and executes those functions more effectively and efficiently. As a result, to date more than 2500 medical clinics and senior care homes across North America and the U.K. have deployed the platform. And the benefits gained are impressive …
In aggregate, the system is estimated to be triggering more than 800,000 important patient/resident engagements a month at last count. It is estimated that more than 1,000,000 hours of valuable time has been returned to staff who should be focused on patient care instead of outreach. This has translated into some customers reporting as much as a 1000% return on their investment (ROI) in the platform. It is hard to argue with results such as those … cliniconex.com