Cliniconex Platform Saves Extremely Valuable Time

The COVID-19 pandemic caused senior care homes to face many challenges. Regular communication with residents, families and staff members became a critical one. Portfolio company Cliniconex has developed an automated messaging platform focused on addressing that ongoing challenge.

In early 2020, the company established a partnership with key industry supplier PointClickCare, and since that time the two have deployed the Cliniconex Automated Care Messaging (ACM) platform into more than 1,600 senior care homes. The platform reduces the need for manual communications outreach by vital staff, instead enabling administrators to craft and distribute one-to-many voice messages as required. Integration with Electronic Health Record (EHR) systems means all communications are logged, including in resident records to ensure compliance with guidelines mandated by authorities such as The Centers for Medicaid and Medicare Services (CMS).

As of this Quarter, the software had enabled those 1,600+ facilities to dispatch more than six million messages to keep families up to date on everything from vaccination developments to visitation policies. In the process, it allowed staff to keep their focus on resident well being. The effect of six million automated messages is about one million hours of time saved, and redirected into that all-important care.

The pandemic provided Cliniconex with additional insight into the communications challenges senior care operators face, not just in times of stress but on a daily basis as well. Streamlining internal communication and coordination was identified as an important issue for organizations of all sizes, and was certainly amplified during times when rules and regulations were subject to frequent change.

As a response, the team recently launched a new Staff Add-On to the ACM platform, which enables administrators to reach staff, doctors, nurses and other practitioners rapidly using email, voice or text messaging. Michelle Stroud, Administrator for the Durham Christian Homes care facility shared the following about the new feature: “The Automated Care Messaging solution has been a huge time saver for me, particularly as it now allows me to reach out to staff when I need to fill an open shift. Overall, the system has improved our ability to communicate with families and to coordinate our employees.”

With the Staff Add-On capability now in full release, the Cliniconex team is working on the next effective messaging tools for administrators and care directors. The team is proud to play an ongoing role in keeping senior care communities connected, and it looks forward to increasing the value and benefits provided by the ACM platform as the company continues to grow.