Driving Better Microsoft Teams Performance: Highlights from Martello

Martello — SaaS for Enterprise Digital Experience Monitoring • martellotech.com

In today’s hybrid workplace, Microsoft Teams has become mission-critical—but IT managers and MSPs are often left flying blind when performance issues arise. Microsoft’s native tools offer limited visibility, making it difficult to proactively detect, diagnose, and resolve problems before users are impacted. That’s where Martello comes in. Our solution, Vantage DX, delivers deep end-to-end service monitoring and diagnostics for Microsoft Teams, empowering IT teams to stop reacting and start mitigating. Whether you’re managing Teams internally or delivering it as a service, Martello helps ensure your users stay productive and your support team stays ahead of the curve.

Martello recently commissioned EnableUC’s Kevin Kieller to develop a ROI Model for Managed Service Providers (MSPs) to help quantify the operational and financial value of proactive Microsoft Teams monitoring with Vantage DX. The findings are compelling: MSPs can cut incident management time by over 50%, reduce Microsoft escalations, lower support costs, and significantly improve client retention. With this data, MSPs can build a compelling business case for investing in proactive Teams management, transforming Vantage DX from a nice-to-have into a strategic imperative.

The benefits that come with proactive monitoring and advanced diagnostics were also front and center in Martello’s recent webinar, “3 Power Moves to Crush Microsoft Teams Performance Troubles—Fast.” This session demonstrated how Microsoft’s native tools fall short in providing the visibility and control needed for optimal Teams performance. Attendees saw side-by-side comparisons of how Microsoft Native Tools and Martello Vantage DX are used to tackle real Teams issues. Attendees saw firsthand how Vantage DX can improve how IT teams find and fix problems. Vantage DX helps shift from reactive firefighting to pro­active service assurance—identifying and resolving user-impacting issues before they become support tickets, monitoring VIP users, and slashing incident response times. The message was clear: relying on out-of-the-box Microsoft tools puts both performance and user satisfaction at risk.

Demonstrating even more momentum, Martello also announced a strategic new partnership with Tollring, a leader in call analytics and recording solutions. This collaboration brings Tollring’s deep call quality insights together with Martello’s end-to-end service monitoring, creating a unified view of the entire Microsoft Teams experience. For MSPs and enterprise IT teams, this means faster, smarter diagnostics across every layer—from infrastructure to user-level call performance—enabling them to deliver a more seamless and reliable Teams experience.

With groundbreaking tools, strategic partnerships, and a commitment to measurable value, Martello continues to empower MSPs and IT teams to elevate their Microsoft Teams performance strategy.

To learn more, visit martellotech.com.