August 21, 2023
MARTELLO — SaaS for enterprise digital experience monitoring martellotech.com
Today’s CIOs are spearheading digital initiatives that will drive business success in a rapidly changing workplace, with close to 50% of knowledge workers now remote or hybrid. According to Gartner’s CIO Agenda 2023, CIOs are prioritizing initiatives that improve the customer experience, drive operational excellence, grow revenues and increase employee productivity. However, Gartner also notes that 52% of digital initiatives spearheaded by CIOs are perceived by CEOs as taking too long to realize value for the organization. Accelerating time to value is critical for CIOs, and Martello is helping them with monitoring: to measure adoption, understand usage and quickly detect any performance or user experience challenges that may hinder success.
Microsoft Teams is among the most significant digital initiatives that CIOs have championed within their organizations since the start of the pandemic. Teams has helped many CIOs address their key objectives, including improving the customer experience, growing revenues and increasing employee productivity.
Microsoft Teams Rooms (MTRs) have grown in popularity, making hybrid meetings more productive and equitable for remote and in-office attendees. Having made a significant investment in deploying MTRs in their organizations, many CIOs need to demonstrate how this digital initiative is driving value for the business.
Monitoring MTRs provides key insights of value to CIOs: Are MTRs being used? Are particular rooms underused, overused or not used at all? Are there performance and meeting experience issues underlying these usage trends? Martello’s Vantage DX is the only comprehensive, out-of-thebox performance monitoring solution for Microsoft Teams that demonstrates to CIOs how MTRs are being used and whether the meeting experience is positive. The outcome: CIOs can confidently report on return on the MTR investment — and if issues are detected, IT teams can better prioritize their time to resolve the most critical problems.
Unum is an American Fortune 500 insurance company and a distributed global organization with a hybrid workforce of 14,000 employees who selected Vantage DX because of its many benefits to improving business productivity.
Martello Vantage DX is the only comprehensive, out-of-thebox performance monitoring solution for Microsoft Teams that demonstrates to CIOs how MTRs are being used and whether the meeting experience is positive.
“Vantage DX has made it significantly easier for us to monitor all of our Teams Rooms. The ability to correlate issues and root causes from a single platform showing us device and peripheral health, Room call quality, Teams service health from Microsoft, and license status all in one location is huge. The icing on the cake is that Vantage DX can generate alerting — no more blowing up your inbox with alerts coming from multiple different sources.”
— Joshua Snipes
Collaborative Technologies Engineer Unum